Guarantees & Return Policy

Livestock Guarantee Policy

Green Lake Tropical Fish Farm has a 24-hour limited warranty on most fish (unless noted). Green Lake Tropical Fish Farm must be notified within 24 hours of any problems. In case of a casualty, a water sample (water only – no fish), the body (separate from the tank water), and a receipt must accompany all replacement requests. All replacements are dependent on test results. A second sample may be required if the sample does not match known parameters.

We do not replace fish that have been obvious victims of aggression, fish put in a tank with poor water quality, not transported or acclimated properly, or if the customer was advised about possible problems and disregarded the advice

For orders placed through Online:

  • We guarantee live arrival on all overnight shipments.
  • Fish determined to have arrived DOA will be awarded as credit on your next order, equal to the value of the fish lost. No refunds will be given for DOA livestock.
  • At least two clear photographs of DOA livestock inside the unopened bag are required to receive credit.
  • DOA documentation should be made using our DOA Documentation form.
  • Images must clearly show the deceased fish in the unopened bag. These images must be received within four hours of package delivery.
  • Late photographs or those depicting fish outside of the shipping bag (e.g. in a bucket or tank; out of water) are not acceptable documentation and will not result in credit.
  • Opening the shipping bag(s) ends the ‘arrival’ period and, without appropriate photographs, indicates that the fish are acceptable in the condition they arrived.